FAQ

Can I request tile samples?

Yes, tile samples are available upon request. If there’s a product you’re interested in, please feel free to contact us.

Are you open on weekends?

Yes, we’re open on weekends and holidays. Our business hours are as follows:

Weekdays: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday & Holidays: 10:00 AM – 5:00 PM

Note: We are closed during the New Year holidays and Kyu-Bon (Okinawa’s traditional Obon holiday, observed according to the lunar calendar, so the dates vary each year). Please contact us for specific dates.

Do you have English-speaking staff?

While we don’t always have English-speaking staff on-site, we’re happy to do our best to assist you. Feel free to use a translation app or point to photos in our catalog during your visit. If you contact us in advance by phone or email, we’ll do what we can to accommodate you.

Do I need a reservation to visit the showroom?

Walk-ins are welcome, but if another appointment overlaps with your visit, we’ll prioritize customers with reservations.
To ensure smooth, prompt service, we recommend booking in advance.
Reservations can be made by phone at 098-890-5567.

Can I purchase products directly at the showroom?

We don’t sell products directly at the showroom, but if you select your items in advance, you can pick them up at the showroom at a later date. Please contact us beforehand if you’d like to arrange this.

Can individuals purchase products?

Yes, we’re happy to work with individual customers as well. Please feel free to contact us.

Can I purchase a single tile?

Yes, you can purchase tile in any quantity, starting from just one piece.

Can I purchase from outside Okinawa?

Yes, we ship to locations outside Okinawa as well. Please feel free to contact us.

What payment methods do you accept?

We accept cash or bank transfer.

How long does delivery take?

Our standard products featured in the Pantech original catalog are always kept in stock in Okinawa, so orders typically ship within 2–3 days.
Special-order items imported directly from Spain, however, may take approximately 2–3 months to arrive.

Can you also handle tile installation?

We primarily sell tile and do not offer installation services ourselves.
That said, if you’re looking for installation, we can introduce you to skilled tile installers here in Okinawa — just let us know.

How much does shipping cost?

We offer free delivery of materials and supplies to construction sites and businesses located within Okinawa Prefecture, including the outlying islands.
Note: This free delivery service is not available to individual customers.

For deliveries outside Okinawa, shipping costs vary by location and require a separate quote. Please contact us for details.

Can I return or exchange tile?

Except in cases of product defects, we are generally unable to accept returns or exchanges for reasons of personal preference or change of mind. Please double-check the product code and quantity carefully when placing your order.
Please contact us for further details.

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