{"id":2573,"date":"2026-08-18T08:58:29","date_gmt":"2026-08-17T23:58:29","guid":{"rendered":"https:\/\/pantech.co.jp\/?page_id=2573"},"modified":"2026-08-18T08:58:29","modified_gmt":"2026-08-17T23:58:29","slug":"faq","status":"publish","type":"page","link":"https:\/\/pantech.co.jp\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1747876071580\"><strong class=\"schema-faq-question\">Can I request tile samples?<\/strong> <p class=\"schema-faq-answer\">Yes, tile samples are available upon request. If there&#8217;s a product you&#8217;re interested in, please feel free to contact us.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1747876395390\"><strong class=\"schema-faq-question\">Are you open on weekends?<\/strong> <p class=\"schema-faq-answer\">Yes, we&#8217;re open on weekends and holidays. Our business hours are as follows:<br><br>Weekdays: 9:00 AM \u2013 6:00 PM<br>Saturday: 9:00 AM \u2013 5:00 PM<br>Sunday &amp; Holidays: 10:00 AM \u2013 5:00 PM<br><br><em>Note: We are closed during the New Year holidays and Kyu-Bon (Okinawa&#8217;s traditional Obon holiday, observed according to the lunar calendar, so the dates vary each year). Please contact us for specific dates.<\/em><\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1786511070628\"><strong class=\"schema-faq-question\">Do you have English-speaking staff?<\/strong> <p class=\"schema-faq-answer\">While we don&#8217;t always have English-speaking staff on-site, we&#8217;re happy to do our best to assist you. Feel free to use a translation app or point to photos in our catalog during your visit. If you contact us in advance by phone or email, we&#8217;ll do what we can to accommodate you.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1749002400480\"><strong class=\"schema-faq-question\">Do I need a reservation to visit the showroom?<\/strong> <p class=\"schema-faq-answer\">Walk-ins are welcome, but if another appointment overlaps with your visit, <strong>we&#8217;ll prioritize customers with reservations<\/strong>.<br>To ensure smooth, prompt service, we recommend booking in advance.<br>Reservations can be made by phone at <strong><a href=\"tel:098-890-5567\">098-890-5567<\/a>.<\/strong><\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1749001078917\"><strong class=\"schema-faq-question\"><strong>Can I purchase products directly at the showroom?<\/strong><\/strong> <p class=\"schema-faq-answer\">We don&#8217;t sell products directly at the showroom, but if you select your items in advance, you can pick them up at the showroom at a later date. Please contact us beforehand if you&#8217;d like to arrange this.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1747876432656\"><strong class=\"schema-faq-question\">Can individuals purchase products?<\/strong> <p class=\"schema-faq-answer\">Yes, we&#8217;re happy to work with individual customers as well. Please feel free to contact us.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1747876441286\"><strong class=\"schema-faq-question\">Can I purchase a single tile?<\/strong> <p class=\"schema-faq-answer\">Yes, you can purchase tile in any quantity, starting from just one piece.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1747876411664\"><strong class=\"schema-faq-question\">Can I purchase from outside Okinawa?<\/strong> <p class=\"schema-faq-answer\">Yes, we ship to locations outside Okinawa as well. Please feel free to contact us.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1749004813683\"><strong class=\"schema-faq-question\"><strong><strong>What payment methods do you accept?<\/strong><\/strong><\/strong> <p class=\"schema-faq-answer\">We accept cash or bank transfer.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1747876450504\"><strong class=\"schema-faq-question\"><strong>How long does delivery take?<\/strong><\/strong> <p class=\"schema-faq-answer\">Our standard products featured in the Pantech original catalog are always kept in stock in Okinawa, so orders typically ship within 2\u20133 days.<br>Special-order items imported directly from Spain, however, may take approximately 2\u20133 months to arrive.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1747876422207\"><strong class=\"schema-faq-question\"><strong>Can you also handle tile installation?<\/strong><\/strong> <p class=\"schema-faq-answer\">We primarily sell tile and do not offer installation services ourselves.<br>That said, if you&#8217;re looking for installation, we can introduce you to skilled tile installers here in Okinawa \u2014 just let us know.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1749003731545\"><strong class=\"schema-faq-question\">How much does shipping cost?<\/strong> <p class=\"schema-faq-answer\">We offer free delivery of materials and supplies to construction sites and businesses located within Okinawa Prefecture, including the outlying islands.<br><em>Note: This free delivery service is not available to individual customers.<\/em><br><br>For deliveries outside Okinawa, shipping costs vary by location and require a separate quote. Please contact us for details.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1749003358034\"><strong class=\"schema-faq-question\">Can I return or exchange tile?<\/strong> <p class=\"schema-faq-answer\">Except in cases of product defects, we are generally unable to accept returns or exchanges for reasons of personal preference or change of mind. Please double-check the product code and quantity carefully when placing your order.<br>Please contact us for further details.<\/p> <\/div> <\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":831,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pgc_sgb_lightbox_settings":"","_locale":"en_US","_original_post":"https:\/\/test-pantech.mana-design.work\/?page_id=114","footnotes":""},"class_list":["post-2573","page","type-page","status-publish","has-post-thumbnail","hentry","en-US"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ | Pantech Corporation<\/title>\n<meta name=\"description\" content=\"Find answers to frequently asked questions about Pantech Corporation \u2014 including showroom hours, reservations, delivery times, and how to request tile samples.\" \/>\n<meta name=\"robots\" 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I request tile samples?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Yes, tile samples are available upon request. If there's a product you're interested in, please feel free to contact us.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/pantech.co.jp\/en\/faq\/#faq-question-1747876395390","position":2,"url":"https:\/\/pantech.co.jp\/en\/faq\/#faq-question-1747876395390","name":"Are you open on weekends?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Yes, we're open on weekends and holidays. Our business hours are as follows:<br><br>Weekdays: 9:00 AM \u2013 6:00 PM<br>Saturday: 9:00 AM \u2013 5:00 PM<br>Sunday &amp; Holidays: 10:00 AM \u2013 5:00 PM<br><br><em>Note: We are closed during the New Year holidays and Kyu-Bon (Okinawa's traditional Obon holiday, observed according to the lunar calendar, so the dates vary each year). Please contact us for specific dates.<\/em>","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/pantech.co.jp\/en\/faq\/#faq-question-1786511070628","position":3,"url":"https:\/\/pantech.co.jp\/en\/faq\/#faq-question-1786511070628","name":"Do you have English-speaking staff?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"While we don't always have English-speaking staff on-site, we're happy to do our best to assist you. Feel free to use a translation app or point to photos in our catalog during your visit. If you contact us in advance by phone or email, we'll do what we can to accommodate you.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/pantech.co.jp\/en\/faq\/#faq-question-1749002400480","position":4,"url":"https:\/\/pantech.co.jp\/en\/faq\/#faq-question-1749002400480","name":"Do I need a reservation to visit the showroom?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Walk-ins are welcome, but if another appointment overlaps with your visit, <strong>we'll prioritize customers with reservations<\/strong>.<br>To ensure smooth, prompt service, we recommend booking in advance.<br>Reservations can be made by phone at <strong><a href=\"tel:098-890-5567\">098-890-5567<\/a>.<\/strong>","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/pantech.co.jp\/en\/faq\/#faq-question-1749001078917","position":5,"url":"https:\/\/pantech.co.jp\/en\/faq\/#faq-question-1749001078917","name":"Can I purchase products directly at the showroom?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"We don't sell products directly at the showroom, but if you select your items in advance, you can pick them up at the showroom at a later date. Please contact us beforehand if you'd like to arrange this.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/pantech.co.jp\/en\/faq\/#faq-question-1747876432656","position":6,"url":"https:\/\/pantech.co.jp\/en\/faq\/#faq-question-1747876432656","name":"Can individuals purchase products?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Yes, we're happy to work with individual customers as well. Please feel free to contact us.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/pantech.co.jp\/en\/faq\/#faq-question-1747876441286","position":7,"url":"https:\/\/pantech.co.jp\/en\/faq\/#faq-question-1747876441286","name":"Can I purchase a single tile?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Yes, you can purchase tile in any quantity, starting from just one piece.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/pantech.co.jp\/en\/faq\/#faq-question-1747876411664","position":8,"url":"https:\/\/pantech.co.jp\/en\/faq\/#faq-question-1747876411664","name":"Can I purchase from outside Okinawa?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Yes, we ship to locations outside Okinawa as well. Please feel free to contact us.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/pantech.co.jp\/en\/faq\/#faq-question-1749004813683","position":9,"url":"https:\/\/pantech.co.jp\/en\/faq\/#faq-question-1749004813683","name":"What payment methods do you accept?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"We accept cash or bank transfer.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/pantech.co.jp\/en\/faq\/#faq-question-1747876450504","position":10,"url":"https:\/\/pantech.co.jp\/en\/faq\/#faq-question-1747876450504","name":"How long does delivery take?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Our standard products featured in the Pantech original catalog are always kept in stock in Okinawa, so orders typically ship within 2\u20133 days.<br>Special-order items imported directly from Spain, however, may take approximately 2\u20133 months to arrive.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/pantech.co.jp\/en\/faq\/#faq-question-1747876422207","position":11,"url":"https:\/\/pantech.co.jp\/en\/faq\/#faq-question-1747876422207","name":"Can you also handle tile installation?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"We primarily sell tile and do not offer installation services ourselves.<br>That said, if you're looking for installation, we can introduce you to skilled tile installers here in Okinawa \u2014 just let us know.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/pantech.co.jp\/en\/faq\/#faq-question-1749003731545","position":12,"url":"https:\/\/pantech.co.jp\/en\/faq\/#faq-question-1749003731545","name":"How much does shipping cost?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"We offer free delivery of materials and supplies to construction sites and businesses located within Okinawa Prefecture, including the outlying islands.<br><em>Note: This free delivery service is not available to individual customers.<\/em><br><br>For deliveries outside Okinawa, shipping costs vary by location and require a separate quote. Please contact us for details.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/pantech.co.jp\/en\/faq\/#faq-question-1749003358034","position":13,"url":"https:\/\/pantech.co.jp\/en\/faq\/#faq-question-1749003358034","name":"Can I return or exchange tile?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Except in cases of product defects, we are generally unable to accept returns or exchanges for reasons of personal preference or change of mind. Please double-check the product code and quantity carefully when placing your order.<br>Please contact us for further details.","inLanguage":"en-US"},"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/pantech.co.jp\/wp-json\/wp\/v2\/pages\/2573","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pantech.co.jp\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pantech.co.jp\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pantech.co.jp\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pantech.co.jp\/wp-json\/wp\/v2\/comments?post=2573"}],"version-history":[{"count":5,"href":"https:\/\/pantech.co.jp\/wp-json\/wp\/v2\/pages\/2573\/revisions"}],"predecessor-version":[{"id":2587,"href":"https:\/\/pantech.co.jp\/wp-json\/wp\/v2\/pages\/2573\/revisions\/2587"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pantech.co.jp\/wp-json\/wp\/v2\/media\/831"}],"wp:attachment":[{"href":"https:\/\/pantech.co.jp\/wp-json\/wp\/v2\/media?parent=2573"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}